Assigning business telephone customers a single point of contact for account services may result in a lift in overall satisfaction with landline voice telephone service providers, according to a new study from J.D. Power and Associates. Single Point of Contact Raises Customer Satisfaction “2010 U.S. Major Provider Business Telecommunications Study - Voice Services” indicates satisfaction among business ...
Tag Archive: J D Power
Market Research via Social Media
Consumers are expressing themselves in thousands of ways online, including in videos, images, forums, and blogs. The diary-like style of blogs can offer unique insight into a person’s life and opinions. And, since they’re written in text, they can be more easily aggregated and mined for insights than other media, such as video. I ...
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