As we move into the July Fourth holiday weekend, I am determined to shed my recent grumpiness over crappy mobile Web pages, ham-handed 2D code executions (I got a lot of mail on that one!) and the weirdness caused by tossing Google AdSense into any old mobile app. Here then, for a holiday respite from [...]
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Tag Archive: Pleasure
Basic Tips for Improving Ecommerce Experiences
About a month ago I had the pleasure of interviewing Tamara Adlin about best practices in improving users’ ecommerce experiences.
She was speaking at Etail West 2009 in Phoenix and I wanted get her insight since she’s been in the field for the past 18 years. She created the Customer Experience services team at Amazon.com.
Here were [...]
Market Research via Social Media
Consumers are expressing themselves in thousands of ways online, including in videos, images, forums, and blogs. The diary-like style of blogs can offer unique insight into a person’s life and opinions. And, since they’re written in text, they can be more easily aggregated and mined for insights than other media, such as video. I [...]
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